1. Introduction

Sukha Dukha Media ("we," "our," or "us") is a creative agency based in Bangalore, India, offering production, digital marketing, web development, and studio services. This Privacy Policy explains how we collect, use, and protect the personal information of visitors and clients who interact with us online, including through Google Ads.

2. Information We Collect

We collect information in two ways.

Information you provide directly: This includes your name, email address, phone number, business name, and any project details you share when you fill out a contact form, request a quote, or reach out to us.

Information collected automatically: When you visit our website, we and our third party partners (including Google) may automatically collect data such as your IP address, browser type, device type, pages visited, time spent on pages, and how you arrived at our site.

3. Google Ads and Advertising

We use Google Ads to promote our services. As part of this, Google may collect and use data about your visits to our website and other websites to show you relevant advertisements. This is done through cookies and similar tracking technologies.

Google uses this data in accordance with its own Privacy Policy, which you can read at policies.google.com/privacy.

If you do not want your data used for personalised advertising, you can opt out at adssettings.google.com or through the Google Analytics Opt Out browser add on.

4. Cookies and Tracking

We use cookies to understand how visitors use our website, measure the performance of our Google Ads campaigns, and improve your experience on our site.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how certain parts of our website function.

5. How We Use Your Information

We use the information we collect to respond to your enquiries and project requests, deliver and improve our services, run and measure the effectiveness of our Google Ads campaigns, send you updates or relevant communications if you have opted in, and comply with legal obligations.

We do not sell, rent, or trade your personal information to any third party.

6. Who We Share Your Information With

We may share your information with trusted service providers who help us operate our website and run our marketing, including Google (for ads and analytics), and web hosting providers. All third parties are required to handle your data securely and only for the purposes we specify.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Lead information submitted through our website is stored securely and reviewed periodically for relevance.

8. Your Rights

You have the right to request access to the personal data we hold about you, request correction of any inaccurate data, request deletion of your data, and withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us using the details below.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the date of the last update noted at the top of the page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Sukha Dukha Media Bangalore, Karnataka, India